Frequently Asked Questions
Everything you need to know about your Best Rose Toys experience.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the United States. International shipping times vary based on the destination but generally range from 10-15 business days.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Due to the personal nature of our products, items that have been opened or used cannot be returned for hygiene reasons.
Is the packaging discreet?
Yes, all orders are shipped in plain, unmarked boxes or mailers. The shipping label will not mention 'Best Rose Toys' or the contents of the package to ensure your privacy.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.
Are your products waterproof?
Most of our Rose collection features an IPX7 waterproof rating, making them easy to clean and safe for use in the shower. Please check the specific product description for confirmation.
How do I clean and maintain my product?
We recommend cleaning your product before and after each use with warm water and a mild, unscented soap or a dedicated antibacterial toy cleaner. Store in a cool, dry place.